General FAQ

Here are answers to the most frequently asked questions. If you can't find what you're looking for here, please don't hesitate to contact us .

Do you have a physical store?

Yes, our store is located at Promenades King in Sherbrooke. Our address is 2249, rue King Ouest, Sherbrooke.

Do you ship your products worldwide?

At the moment we only ship to Canada.

What delivery service do you use?

Our packages are generally delivered by Canada Post . We may choose another carrier in certain cases.

Are there any delivery charges?

Delivery is free for all orders placed online of $129 or more before taxes delivered to Quebec or Ontario in a single shipment.

For orders between $39 and $129 in these same provinces, a flat fee of $12.95 applies.

If the order is less than $39, the shipping charge required is $16.95.

Shipping costs for other provinces in Canada are $15 for orders of $129 and more before taxes and $20 for orders under $129.

Please see our shipping charges policy for more details.

Are the delivery costs the same if I order by phone?

No, this shipping fee policy only applies to orders placed online.

If the order is made in person or by telephone, delivery charges reflecting the actual shipping costs, therefore higher, will be applied due to the resulting workload.

Can we return your products?

You can view our returns and refund policy here . However, due to the nature of our products, we generally do not accept returns.