General FAQ

Here are answers to the most frequently asked questions. If you don't find what you're looking for here, don't hesitate to contact us .

Do you have a physical store?

Yes, our store is located at Promenades King in Sherbrooke. Our address is 2249, rue King Ouest, Sherbrooke.

Do you deliver your products anywhere in the world?

At the moment we only ship to Canada.

What delivery service do you use?

Our packages are generally delivered by Canada Post . We may choose another carrier in certain cases.

Are there delivery charges?

Delivery is free for any online order of $99 or more before taxes delivered in Quebec or Ontario in a single shipment.

For orders under $99 in these same provinces, a flat fee of $12.95 applies.

Delivery costs for other provinces of Canada are $12 for orders of $99 or more before taxes and $20 for orders of less than $99.

Please see our delivery charge policy for further details.

Are the delivery costs the same if I order by phone?

No, this delivery fee policy only applies to orders placed online.

If the order is placed in person or by telephone, delivery charges reflecting the actual shipping costs, and therefore higher, will be applied due to the resulting workload.

Can we return your products?

You can view our returns and refund policy here . However, considering the nature of our products, we generally do not accept returns.