Our values
Every person or company is guided by values, that is to say deeply anchored convictions which push them to act in one direction or the other.
Beyond general information concerning its commercial activities such as the nature of its products, its points of sale or its prices, to know a company well and know if it suits us, it is important to know the values which drive it.
This is why we present ours to you here. It is these values that make our company what it is and which guide our relationships with our customers, our suppliers and our entire community.
First the local
We firmly believe in the importance of favoring local both for production and purchasing.
As a company, we believe we have a role to play in this. Thus, the vast majority of the products we offer come from small local or regional businesses which are for the most part producers of the goods they sell. We build close ties with our suppliers, so much so that our suppliers themselves often become points of sale for certain products that we distribute. This is how, when two companies who are committed to promoting local products collaborate, it is a win-win for everyone, including the consumer.
Favoring local is our way of:
- Provide an outlet for the products of local artisans
- Encouraging passionate artisans
- Ensure product quality and traceability
- Reduce our ecological footprint
- Promote our economy
- Reduce middlemen
- Offering an alternative to standardization, large chains and large industries
- Affirm our belonging to a region and a country
We only see advantages.
Local even online
By creating our online store we wanted to offer a Quebec alternative for purchases made on the Internet.
We are convinced that it is essential that local companies have a presence on the web to ensure that the millions of dollars spent annually by Quebecers benefit our economy. We hope to work together to slow the exodus of our wealth.
Customer service
Customer service is an overused term that often no longer means much. However, it is still part of our values. We aspire to give it back its full meaning.
How?
- By listening to the needs and wishes of all of you, our customers
- Doing our best to answer them
- By ensuring, if you wish, that you can speak with the owner
- By offering a friendly and unique environment, both in store and online
- By being a company on a human scale
- By offering information, advice and solutions
- By doing everything in our power to ensure that you leave the store with a smile
- By doing everything possible to make you want to come back
If these values inspire you, we are made to get along.
Looking forward,