Shipping Fee Policy
DELIVERY SERVICE
Our deliveries are normally made by Canada Post but may sometimes, at our discretion, be made by another delivery service.
PRICES (online orders)*
Quebec and Ontario
Delivery of orders worth $99 or more before taxes is free in Quebec and Ontario provided that it is made to a single address and in a single shipment.
A flat fee of $12.95 applies to orders under $99 (minimum order $30).
If the customer wishes to use a delivery service other than the one we offer, he must agree to cover the costs.
The delivery method used for free shipping and flat rate is the Canada Post “Expedited Parcel” rate which guarantees delivery between 1 and 7 business days or a comparable service offered by another carrier selected by us.
Rest of Canada
Delivery costs for other provinces of Canada are $12 for orders of $99 or more before taxes. For orders under $99, the fee is $20. These rates apply to deliveries made by Canada Post, to a single address and in a single shipment.
Remote areas
Note that additional delivery charges may apply to certain remote areas in Canada. In such a case, we will contact the customer to obtain their agreement before shipping.
When finalizing the purchase, the customer can select other rates offered by Canada Post. The fees are then displayed when making the payment.
WRONG ADDRESSES / UNCLAILED PACKAGES
In cases where packages are returned to us because an incomplete or incorrect address was given to us, only the cost of the products is refunded. From this, the return cost required by the delivery service is deducted. The refund is made by the same payment method used for the purchase.
The same policy applies to unclaimed packages returned to us by the carrier.
PACKAGES NOT RECEIVED
If a package marked as “Delivered” by the delivery service has not been received, please check any post office box or post office box associated with the delivery address. Canada Post does not always deliver directly to the door. If the package is not found after 24 hours, please contact us. We will take steps with the delivery service to check what is happening.
Please note that we are not responsible for lost packages in cases where the destination address provided is incomplete or incorrect. We will nevertheless take steps with the delivery service to try to find out what happened to the package.
PICK UP IN STORE
A free “In-Store Pickup” option is available for all orders. The order must then be picked up at Gourmande boutique at 2249, rue King Ouest in Sherbrooke during regular opening hours.
*These prices apply to orders made online. If the order is placed in person or by telephone, delivery costs reflecting the actual shipping costs, and therefore higher, are applied due to the resulting workload.